OCBC digital banking services resume after lunch hour disruption
In a Facebook post, OCBC urged customers who need to make urgent transfers to consider using other modes of payment, such as credit cards or NETs.
PHOTO: The Straits Times
PUBLISHED ONNovember 07, 2023 9:20 AMByChristie Chiu
SINGAPORE - Funds transfer services on OCBC's digital banking app and Internet banking were restored at about 2.30pm on Tuesday, about 2½ hours after they went down.
In an update on Facebook at 2.45pm, the bank said: "Our Internet Banking, OCBC Digital App Funds Transfer, and PayNow services have resumed. Thank you for your patience during the interruption. We apologise for the inconvenience caused."
Some users had experienced issues making PayNow transfers earlier in the day.
OCBC said the technical issues started at around noon.
Users who had logged in to the app got a notice from OCBC acknowledging the technical issues.
It added that the bank was working to restore the services "as soon as possible".
OCBC apologised to customers for the inconvenience and added that the bank was working to restore the services “as soon as possible”. PHOTO: ST READER
In a post on Facebook around 2pm, OCBC said: "We are experiencing intermittent technical issues with the Funds Transfer service offered via the OCBC Digital app and Internet Banking."
The bank urged customers who need to make urgent transfers to consider using other modes of payment, such as credit cards or NETS.
OCBC customer Wani Nasir, 32, said she noticed she was unable to use the app's PayNow services since about 11am and had called OCBC's call centre for help.
She was told that the service was fine and advised to uninstall and reinstall the app, despite the issues persisting.
Ms Nasir, a housewife, said she was trying to pay for her groceries at the time but faced repeated errors with the transaction.
"The ladies at the supermarket counters kept looking at me as though I didn't have any money in my bank account. It was a really embarrassing moment," she said.
She added that her mother eventually came and helped her pay for the groceries.
ALSO READ: MAS tells DBS, Citibank to investigate system outage
This article was first published in The Straits Times. Permission required for reproduction.